{"id":120,"date":"2023-05-18T08:46:44","date_gmt":"2023-05-18T08:46:44","guid":{"rendered":"https:\/\/istopmotion.com\/?page_id=120"},"modified":"2024-11-26T09:32:34","modified_gmt":"2024-11-26T09:32:34","slug":"soutien","status":"publish","type":"page","link":"https:\/\/istopmotion.com\/fr\/soutien\/","title":{"rendered":"Soutien"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"120\" class=\"elementor elementor-120\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e8aa3d6 e-flex e-con-boxed e-con e-parent\" data-id=\"e8aa3d6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fb128de elementor-widget elementor-widget-heading\" data-id=\"fb128de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Support<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1299ac1 e-flex e-con-boxed e-con e-parent\" data-id=\"1299ac1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c960ca2 elementor-widget elementor-widget-heading\" data-id=\"c960ca2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How can we help?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-05da71c e-flex e-con-boxed e-con e-child\" data-id=\"05da71c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f9194e elementor-view-framed elementor-widget__width-initial elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"5f9194e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"mailto:support@boinx.com\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"Tech Support\u200b\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"mailto:support@boinx.com\" >\n\t\t\t\t\t\t\tTech Support\u200b\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tEmail at \nsupport@boinx.com\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-efe459a elementor-view-framed elementor-widget__width-initial elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"efe459a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"https:\/\/forum.boinx.com\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"Forum \u00a0&lt;i class=&quot;fas fa-external-link-alt&quot;&gt;&lt;\/i&gt;\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-users\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M96 224c35.3 0 64-28.7 64-64s-28.7-64-64-64-64 28.7-64 64 28.7 64 64 64zm448 0c35.3 0 64-28.7 64-64s-28.7-64-64-64-64 28.7-64 64 28.7 64 64 64zm32 32h-64c-17.6 0-33.5 7.1-45.1 18.6 40.3 22.1 68.9 62 75.1 109.4h66c17.7 0 32-14.3 32-32v-32c0-35.3-28.7-64-64-64zm-256 0c61.9 0 112-50.1 112-112S381.9 32 320 32 208 82.1 208 144s50.1 112 112 112zm76.8 32h-8.3c-20.8 10-43.9 16-68.5 16s-47.6-6-68.5-16h-8.3C179.6 288 128 339.6 128 403.2V432c0 26.5 21.5 48 48 48h288c26.5 0 48-21.5 48-48v-28.8c0-63.6-51.6-115.2-115.2-115.2zm-223.7-13.4C161.5 263.1 145.6 256 128 256H64c-35.3 0-64 28.7-64 64v32c0 17.7 14.3 32 32 32h65.9c6.3-47.4 34.9-87.3 75.2-109.4z\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"https:\/\/forum.boinx.com\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\tForum \u00a0<i class=\"fas fa-external-link-alt\"><\/i>\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tOur community at <a href=\"https:\/\/forum.boinx.com\" target=\"_blank\" rel=\"noopener\">forum.boinx.com<\/a> offers great resources for help and assistance. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6de0e7 elementor-view-framed elementor-widget__width-initial elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"c6de0e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"https:\/\/istopmotion.com\/faq\/\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"FAQ\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-question\" viewBox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M202.021 0C122.202 0 70.503 32.703 29.914 91.026c-7.363 10.58-5.093 25.086 5.178 32.874l43.138 32.709c10.373 7.865 25.132 6.026 33.253-4.148 25.049-31.381 43.63-49.449 82.757-49.449 30.764 0 68.816 19.799 68.816 49.631 0 22.552-18.617 34.134-48.993 51.164-35.423 19.86-82.299 44.576-82.299 106.405V320c0 13.255 10.745 24 24 24h72.471c13.255 0 24-10.745 24-24v-5.773c0-42.86 125.268-44.645 125.268-160.627C377.504 66.256 286.902 0 202.021 0zM192 373.459c-38.196 0-69.271 31.075-69.271 69.271 0 38.195 31.075 69.27 69.271 69.27s69.271-31.075 69.271-69.271-31.075-69.27-69.271-69.27z\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"https:\/\/istopmotion.com\/faq\/\">\n\t\t\t\t\t\t\tFAQ\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tFrequently Asked Questions about iStopMotion\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c21d741 elementor-view-framed elementor-widget__width-initial elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"c21d741\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"https:\/\/www.facebook.com\/groups\/245404335016731\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"Facebook Group \u00a0&lt;i class=&quot;fas fa-external-link-alt&quot;&gt;&lt;\/i&gt;\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-facebook-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48A48 48 0 0 0 0 80v352a48 48 0 0 0 48 48h137.25V327.69h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.27c-30.81 0-40.42 19.12-40.42 38.73V256h68.78l-11 71.69h-57.78V480H400a48 48 0 0 0 48-48V80a48 48 0 0 0-48-48z\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"https:\/\/www.facebook.com\/groups\/245404335016731\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\tFacebook Group \u00a0<i class=\"fas fa-external-link-alt\"><\/i>\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tOur facebook group is a great way to interact with other iStopMotion users.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6231353 e-flex e-con-boxed e-con e-parent\" data-id=\"6231353\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element 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class=\"bx-form-field-label\">What version of iStopMotion do you use?<\/label><input type=\"text\" name=\"ant1\"><\/div><div class=\"bx-form-field-type-text\"><label class=\"bx-form-field-label\">Which operating system version are you using?<\/label><input type=\"text\" name=\"ant2\"><\/div><div class=\"bx-form-field-type-textarea\"><label class=\"bx-form-field-label\">What camera(s) are you using with iStopMotion?<\/label><textarea name=\"ant3\"><\/textarea><\/div><div class=\"bx-form-field-type-textarea\"><label class=\"bx-form-field-label\">If you are seeking help with a problem, please describe the actions you performed:<\/label><textarea name=\"ant4\"><\/textarea><\/div><div class=\"bx-form-field-type-textarea\"><label class=\"bx-form-field-label\">What happened?<\/label><textarea name=\"ant5\"><\/textarea><\/div><div class=\"bx-form-field-type-textarea\"><label class=\"bx-form-field-label\">What did you expect to happen?<\/label><textarea name=\"ant6\"><\/textarea><\/div><div class=\"bx-form-field-type-textarea\"><label class=\"bx-form-field-label\">Other Comments<\/label><textarea name=\"ant7\"><\/textarea><\/div><p>Please enter your name and a valid email adress if you want to receive a reply from the Boinx Software Team<br><\/p><div class=\"bx-form-field-type-text\"><label class=\"bx-form-field-label\">First&nbsp;Name<\/label><input type=\"text\" name=\"vn\"><\/div><div class=\"bx-form-field-type-text\"><label class=\"bx-form-field-label\">Last&nbsp;Name<\/label><input type=\"text\" name=\"n\"><\/div><div class=\"bx-form-field-type-email\"><label class=\"bx-form-field-label required\">Email<\/label><input type=\"email\" name=\"e\" required><\/div><div class=\"bx-form-field-type-checkbox\"><div class=\"bx-form-field-subgroup\"><label class=\"bx-form-field-checkbox\"><input type=\"checkbox\" name=\"pc\" value=\"YES\" required>I agree that Boinx Software International GmbH processes my information in accordance with the <a href=\"https:\/\/boinx.com\/Privacy\" target=\"_blank\" rel=\"noopener\">Privacy Policy<\/a>.<\/label><\/div><\/div><button class=\"bx-form-submit-button\" type=\"submit\">Send Feedback<\/button><\/form><script>\n\/\/ Function to remove BOM (Byte Order Mark) if it exists\nfunction removeBOM(str) {\n    \/\/ Check if the string starts with the BOM (\\ufeff) and remove it\n    if (str.charCodeAt(0) === 0xFEFF) {\n        return str.slice(1);\n    }\n    return str;\n}\n    document.getElementById(\"dynamic-form-istopmotionsupport\").addEventListener(\"submit\", function(event) {\n        event.preventDefault(); \/\/ Prevent the default form submission\n        var missingFields = [];\n        var form = this;\n        var formData = new FormData(form);\n        var submitButton = form.querySelector(\"[type='submit']\");\n        var originalButtonText = submitButton.textContent;\n        \/\/ Disable the submit button and change its text\n        submitButton.disabled = true;\n        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      }\n            } else {\n                alert(\"No response_body found.\");\n            }\n        } catch (error) {\n            alert(\"Failed to parse response: \" + error);\n        }\n    } else {\n        alert(\"There was an error submitting the form. Please try again. (Status: \" + xhr.status + \" - \" + xhr.statusText + \")\");\n    }           \n    submitButton.disabled = false;\n   \tsubmitButton.textContent = originalButtonText;\n};\nxhr.onerror = function () {\n    alert(\"Request failed. Please check your internet connection and try again.\");\n    submitButton.disabled = false;\n  \tsubmitButton.textContent = originalButtonText;\n};\n\/\/ Send the form data\nxhr.send(formData);\n    });\n    <\/script><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Support Comment pouvons-nous vous aider ? Tech Support Email at support@boinx.com Forum Notre communaut\u00e9 sur forum.boinx.com offre d'excellentes ressources pour l'aide et l'assistance. FAQ Foire aux questions sur iStopMotion Groupe Facebook Notre groupe Facebook est un excellent moyen d'interagir avec d'autres utilisateurs d'iStopMotion.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-120","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/istopmotion.com\/fr\/wp-json\/wp\/v2\/pages\/120","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/istopmotion.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/istopmotion.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/istopmotion.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/istopmotion.com\/fr\/wp-json\/wp\/v2\/comments?post=120"}],"version-history":[{"count":3,"href":"https:\/\/istopmotion.com\/fr\/wp-json\/wp\/v2\/pages\/120\/revisions"}],"predecessor-version":[{"id":2550,"href":"https:\/\/istopmotion.com\/fr\/wp-json\/wp\/v2\/pages\/120\/revisions\/2550"}],"wp:attachment":[{"href":"https:\/\/istopmotion.com\/fr\/wp-json\/wp\/v2\/media?parent=120"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}